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Frequently Asked Questions
Q: Are you a manufacturer or a trader?
A: We are a professional manufacturer. We sincerely welcome you to visit our facilities or arrange a video conference to tour our production lines.
Q: What are your main transmission products?
A: We currently supply planetary gearboxes, harmonic gearboxes, steering gearboxes, RV cycloidal pin-wheel gearboxes, worm gearboxes, servo motors, stepper motors, and linear cylinders.
Q: How do I select the most suitable gearbox for my application?
A: Please provide your motor details or drawings along with working conditions, required output torque, speed, and backlash requirements. Our engineers will guide you through the selection process.
Q: Do you provide 2D and 3D technical drawings?
A: Yes, we provide standard drawings for all models. Input interface sizes can also be customized to match your specific motor requirements.
Q: What is the typical lead time for orders?
A: We maintain a significant stock of standard products. If stock is unavailable, the lead time is generally 15-20 days. Customized solutions may require additional time depending on the specifications.
Q: Do you offer customized design services?
A: Yes, we provide individual design services to meet unique customer requirements, though this may involve development costs depending on the complexity.